Shipping policy
SHIPPING POLICY
Last updated: September 15, 2026
At Nexzon, we aim to process and ship orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
By placing an order with us, you acknowledge and agree to the shipping practices described below, subject to your rights under applicable law.
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1. ORDER PROCESSING
Payment is collected when you place your order, subject to verification and approval by the applicable payment provider.
Orders may be delayed or cancelled when additional payment or fraud verification is reasonably necessary.
We aim to process orders within 2–6 business days before they are handed to the shipping carrier.
During periods of unusually high demand, major holidays, supplier delays, inventory issues, or other circumstances affecting fulfillment, processing may take longer.
When we reasonably expect that an order cannot be shipped within the timeframe stated at the time of purchase, we will provide appropriate notice and any cancellation or refund options required by applicable law.
The processing timeframe is separate from the shipping/transit timeframe described below.
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2. SHIPPING AND DELIVERY ESTIMATES
After an order has been processed and handed to the carrier, estimated transit times are generally:
Destination| Estimated Transit Time
United States| 7–14 business days
Canada & Europe| 10–14 business days
Australia & New Zealand| 10–21 business days
Mexico, Central America & South America| 15–30 business days
These are estimates, not guaranteed delivery dates.
Estimated transit times do not include the 3–6 business day processing period.
Actual delivery times may vary depending on the carrier, destination, customs procedures, weather, holidays, carrier volume, and other circumstances.
We will only advertise shipping timeframes when we have a reasonable basis to believe we can meet them. U.S. federal rules generally require online sellers to have a reasonable basis for advertised shipment times, or, when no shipment timeframe is stated, to have a reasonable basis to ship within 30 days.
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3. SHIPPING DAYS
Orders are generally processed and shipped on business days.
Business days generally exclude Saturdays, Sundays, and applicable holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
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4. MULTIPLE ITEMS AND SEPARATE SHIPMENTS
If your order contains multiple products, your items may be shipped separately.
This may happen because products are fulfilled from different warehouses, suppliers, or manufacturing partners.
As a result, items from the same order may arrive at different times and may have separate tracking numbers.
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5. ORDER CHANGES AND ADDRESS INFORMATION
Please carefully review your shipping information before completing your purchase.
We begin processing orders as soon as reasonably possible. Once an order has entered processing or has been handed to a shipping carrier, we may not be able to make changes to the shipping address, products, or other order details.
If you contact us before processing begins, we will make reasonable efforts to accommodate a requested change, but we cannot guarantee that changes will be possible.
We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer, except where applicable law requires otherwise.
If a shipment can be redirected or recovered, any additional costs may be the customer's responsibility where permitted by law.
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6. TRACKING INFORMATION
Where available, orders will be provided with a tracking number after the shipment has been handed to the carrier.
Tracking information may take several business days to appear or update after the carrier receives the package.
If your tracking information has not updated after a reasonable period, please contact us at:
nexxzontechs@gmail.com
We will make reasonable efforts to assist you in obtaining updated shipping information.
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7. SHIPPING DELAYS
Delivery estimates are not guarantees.
Delays may occur because of circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Holidays
- Customs processing
- Government actions
- Labor disruptions
- Unexpected carrier volume
- Supplier or inventory disruptions
- Transportation interruptions
- Other circumstances beyond our reasonable control
However, circumstances outside our control do not automatically eliminate any rights you may have under applicable consumer protection laws.
If we learn that we cannot ship your order within the timeframe promised at the time of purchase, we will provide any delay notice, revised shipping information, cancellation option, or refund required by applicable law.
Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, when a seller cannot ship within the promised timeframe, the customer generally must be offered the choice of consenting to the delay or cancelling the order for a prompt refund.
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8. CUSTOMS, DUTIES, AND TAXES
For international orders, shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are generally the responsibility of the recipient.
Nexzon does not control the amount of customs duties or taxes imposed by a destination country and cannot guarantee the amount that may be charged.
Customs policies vary by country. Customers should contact their local customs authority if they need information about potential import charges.
If a shipment is refused because the recipient does not pay applicable customs charges, any resulting return shipping costs or other charges may be the customer's responsibility where permitted by applicable law.
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9. LOST, MISSING, OR STOLEN PACKAGES
If tracking information shows that a package was delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or the carrier where appropriate.
You should also contact the shipping carrier to report the missing package.
Please contact us at nexxzontechs@gmail.com if you need assistance investigating the shipment.
Nexzon will make reasonable efforts to assist with carrier investigations or claims when available.
Nothing in this policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited.
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10. DAMAGED PACKAGES OR PRODUCTS
If your package or product arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the damage
- Photos of the package and product
- Any other information reasonably requested to help investigate the issue
We may use carrier tracking information, delivery records, photographs, and other available information when reviewing a damage claim.
However, we will not automatically reject a legitimate claim solely because it was not reported within a specific number of hours or days.
If the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection rights, we will provide an appropriate remedy in accordance with our Refund & Return Policy and applicable law.
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11. DELIVERY ATTEMPTS AND UNCLAIMED SHIPMENTS
If a carrier is unable to deliver an order because of an incorrect address, failure to receive the package, refusal of delivery, or another issue attributable to the recipient, the shipment may be returned to the sender.
If a package is returned to us, please contact us so we can determine what options are available.
Any additional shipping or handling costs may be the customer's responsibility where permitted by applicable law.
This section does not limit any rights you may have under applicable law.
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12. ORDERS THAT CANNOT BE FULFILLED
If we determine that we cannot fulfill an order, we will notify you and provide any refund required by applicable law.
For U.S. online orders covered by the FTC's Mail, Internet, or Telephone Order Merchandise Rule, if an order cannot be shipped within the applicable timeframe and the customer does not consent to the delay, the seller may be required to provide a prompt refund.
Where a full refund is legally required because an order cannot be shipped, we will not substitute store credit where the law requires a monetary refund.
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13. SHIPPING POLICY AND CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to waive, restrict, or eliminate any consumer protection rights or remedies that cannot legally be waived or restricted.
Shipping and delivery rights may vary depending on the customer's location and the circumstances of the purchase.
Where applicable law provides greater rights than those described in this policy, the applicable law will control.
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14. POLICY CHANGES
We may update this Shipping Policy from time to time to reflect changes to our products, fulfillment process, shipping providers, or applicable legal requirements.
The latest version will be posted on this page with an updated “Last updated” date.
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15. CONTACT US
If you have questions about shipping, tracking, delivery, customs, or an order, please contact us:
Nexzon
Email: nexxzontechs@gmail.com